Tuesday 8 March 2011

HOW TO CHOOSE A PROFESSIONAL CARPET CLEANER


“Cleaning Carpet Can Be a Dirty Business” “Not All Scum Is In the Carpet” “Don’t Let them Pull The Rug Out From Under You”
“Clean Your Carpets Without Cleaning Out Your Wallet” “Don’t Get Taken To The Cleaners”.

These clever phrases have appeared recently in newspaper articles and televised consumer news programs across the nation warning consumers about carpet cleaning scam operations.
The media has related horror stories of trusting consumers who have responded to low-price carpet cleaning specials only to become victims of unethical cleaners who refuse to honour the advertised price, intimidate the consumers, and do poor quality work.
Bait-and-switch operators are prevalent in many industries, and the carpet cleaning industry is no exception.
This does not mean that all carpet cleaners are rip-off artists.
So how do you know who is and who is not?
The professional carpet cleaning industry has cited these scam activities as a major industry concern and is taking action to help eliminate unprofessional workmanship and unethical tactics.
To help educate consumers so they will not become victims of fraudulent practices within the cleaning industry, a list of guidelines for you to consider when selecting a carpet cleaner has been released.

Price – If an advertised price sounds too good to be true – it usually is!
Often carpet cleaners advertise a low price just to get their foot in the door.

Common sense, a low price usually equates to low quality for any product or service.
Legitimate business people have legitimate expenses they must cover, including license, taxes, insurance, employee wages, and benefits, and quality tools of the trade.
A professional carpet cleaner who must cover all of these business expenses and make a profit to stay in the business cannot afford to drive to your house for £5.00, much less clean a room of carpet when there.

Quality - Never should the price of cleaning services be the sole criterion for selecting a carpet cleaner.
A price that sounds high should not be a signal of a rip-off.
In all professions, quality work deserves a quality price.

Truth in Advertising – Read the fine print in advertised specials to find out exactly what the price includes, and request a firm price in writing before the work begins.

Training - Professional cleaning firms require management and employees to engage in formal training in a variety of cleaning disciplines, and these educational efforts will be ongoing.
Consumers should ask about the formal training background of technicians who will be cleaning their carpet.

Certification – Professional firms require Certification of technicians through relevant certification organizations or through comparable franchise.

Experience – The years of experience a firm has, combined with formal training programs, contribute significantly to the experience and proficiency of its employees.
Knowledgeable professional firms employ and train technicians who have the ability to answer basic questions regarding carpet performance and maintenance, as well as spotting and cleaning.

References – Consumers should ask for references from previous customers, and they should consult friends and business acquaintances about the reputation of the cleaning firm they are considering.

Fitz2Kleen  Carpet and Upholstery cleaning specialists in Coventry, are happy to offer expert advice and services and all documentation relating to qualification, insurance and references is available on request.